Windows Phone “Marketplace Trial” Error Details

I received the following mail yesterday from the Windows Phone Team.

I have to say that I wasn’t aware of this issue and am pleased that Microsoft is dealing with it in what appears to be a sensible and straightforward manor.   I trust that they will provide the name of the App[s] along with number of downloads when they provide details of the compensation!  I would also be curious to know how this happened and the steps MS have taken to ensure that it doesn’t happen again in the future.


Windows Phone Marketplace Commerce

05 October 2012 23:03:17


Windows Phone Marketplace Commerce Team


We are writing to advise you that your app was inadvertently made available via trial mode to Windows Phone Marketplace users during the period of September 19-28, 2012.  The issue was corrected on September 28th and since that time no trial versions of your app have been downloaded (unless you changed your app to enable trial mode).

Within the next ten business days you will receive communication on how and when you can expect compensation from Microsoft for the monetary value of these trial downloads. 

We apologize for this inconvenience and thank you for your continued support of Windows Phone.  If you have any questions, please email us at and we’ll be happy to assist you.

Best regards,

Windows Phone Store Commerce Team

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